Interactional justice refers to what?

Interactional justice refers to the quality of interpersonal treatment individuals receive when procedures are implemented. It emphasizes the extent to which employees perceive they are treated with dignity, respect, and politeness during interactions related to outcomes, whether positive or negative. This concept recognizes the importance of communication and interactions in the context of fairness; how decisions are communicated can significantly affect how employees feel about the fairness of those decisions.

Understanding interactional justice is crucial because when employees feel disrespected or unvalued in their interactions, it can lead to feelings of dissatisfaction and disengagement, regardless of the fairness of the outcomes themselves. This dimension of justice is particularly relevant in HR practices, as leaders and managers are tasked with ensuring that their communication and treatment of employees reflect respect and dignity, ultimately influencing overall job satisfaction and organizational commitment.