HRM/324T – Total Compensation 2025 – 400 Free Practice Questions to Pass the Exam

An organizational citizenship behavior (OCB) refers to actions and behaviors that employees voluntarily engage in that are not specifically part of their job descriptions but contribute positively to the overall functioning of the organization. These behaviors are crucial as they help to foster a supportive workplace culture and improve team dynamics, leading to enhanced organizational performance.

The correct understanding of OCB implies that while such activities are beneficial and promote a collaborative work environment, they are not mandatory duties or formal responsibilities outlined in job descriptions. Instead, employees choose to engage in these behaviors out of a sense of personal commitment to the organization, their colleagues, or workplace morale, rather than obligation.

This contrasts with value-creating activities that are officially recognized aspects of their roles, which tend to fall under standard job responsibilities. Therefore, while OCBs can create value for the organization, they do so through voluntary engagement rather than assigned duties.